Stakeholder engagement

 

Report Dec. 20, 2019

Stakeholder engagement

Our goal is to foster mutual understanding, trust and cooperation with stakeholder groups on sustainability topics. We interact with a variety of stakeholders via community meetings, digital and social media, corporate publications and one-on-one discussions. Maintaining an open dialogue provides opportunities to listen to concerns, discuss approaches and share plans.

Across stakeholder groups, from communities and nongovernmental organizations to employees and shareholders, we continue to see broad interest in our environmental, social and governance performance. The table below highlights our key stakeholder groups, their typical areas of interest and ExxonMobil’s engagement approach.

Stakeholder groups Common areas of interest Engagement approach
Communities
  • Air emissions
  • Community investments
  • Economic development
  • Education
  • Employment opportunities
  • Environmental performance
  • Grievance management
  • Human rights
  • Operational impacts
  • Communicate with local residents in areas where we operate through direct correspondence and group meetings
  • Dedicate personnel responsible for community engagement as well as receiving, tracking, analyzing and responding to potential community concerns
  • Establish channels for communities to provide input or seek information
  • Use social media platforms to share project updates with a diverse audience
  • Contributed $211 million to communities around the world in 2018
Customers
  • Developing innovative products and technology
  • Safety
  • Supply chain management
  • Sustainability and environmental issues
  • Collaborate across industries to identify customer solutions to sustainability issues
  • Cultivate an open dialogue with our customers and provide education on the market-based approach to sustainable solutions
  • Provide customer service numbers and support marketing teams in responding to customer questions
 Employees
  • Benefits
  • Diversity and inclusion
  • Health and wellness
  • Professional development
  • Safety
  • Workplace security
  • Support the professional development of our more than 71,000 employees globally
  • Invest in worker health by providing voluntary health programs
  • Share feedback and raise topics of interest through managers, internal surveys, company forums and a confidential hotline 
  • Support employee-led resource groups that foster a culture of diversity and inclusion
  • Use social media platforms to share information
Governments
  • Energy supply and security
  • Environmental performance
  • Climate change
  • Employment opportunities
  • Ethics and integrity
  • Impact assessments
  • Local supplier development
  • Safety
  • Taxes and other revenue sources
  • Human rights
  • Health and wellness
  • Diversity and inclusion
  • Education
  • Engage host governments to maintain the safety and security of operations while respecting human rights
  • Monitor and participate in transparency initiatives in countries where we operate
  • Meet with representatives and leaders to provide information and insights on policies that may affect our business
  • Work to support responsible economic, energy and environmental policies and help identify solutions 
Nongovernmental organizations 
  • Climate change
  • Environmental performance
  • Human rights
  • Social issues
  • Transparency
  • Economic development
  • Health
  • Education
  • Collaborate on technical projects of mutual interest
  • Conduct one-on-one meetings
  • Engage in corporate and foundation philanthropic activities with nongovernmental organizations
  • Participate in conference events to exchange views, information and expertise
  • Participate in multi-stakeholder initiatives to enable progress on key policy issues
  • Partner with grantees to improve health, education and job opportunities in local communities 
Shareholders 
  • Board composition
  • Business performance
  • Climate change
  • Environmental performance
  • Governance practices
  • Policy engagement
  • Risk management
  • Engage directly with shareholders to understand input and feedback, including shareholder proposals
  • Disseminate information to our shareholders through SEC filings, investor days, investor presentations and other publications
  • Enable engagement between non-employee directors and shareholders, and facilitate communication from any interested party to non-employee directors via our corporate governance page
  • Host annual shareholder meetings to share information on company highlights and answer questions from shareholders
Suppliers

 

  • Local business opportunities
  • Local supplier development
  • Operational integrity
  • Safety
  • Environmental performance
  • Expectations for suppliers
  • Diversity and inclusion
  • Education
  • Human rights

 

  • Hold forums with suppliers to provide information on our safety, environmental and human rights practices
  • Participate in organizations dedicated to building local supplier capabilities
  • Share our supplier, vendor and contractor expectations
  • Conduct regular supplier audits and anti-corruption due diligence in relevant countries
  • Support U.S. businesses owned by traditionally underrepresented groups through ExxonMobil’s U.S. supplier diversity database and supplier forums

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