Managing socioeconomic impacts

We are committed to being a good corporate citizen in the places we operate worldwide.

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This means maintaining high ethical standards; complying with applicable laws, rules, and regulations; and respecting local and national cultures. And we are dedicated to running safe and environmentally responsible operations.

Our Environment Policy and Protect Tomorrow. Today. guiding principle are the cornerstones of our efforts. The discipline and focus that drive our excellent reliability and safety performance drive our work to promote economic development and manage socioeconomic impacts everywhere we operate. 

We base our actions on a scientific understanding of the environmental impacts of our operations. We engage with communities, governments and others early in project planning and during operations to understand the social and economic needs of the communities where we operate.

Our goal is to contribute to the social and economic progress of these communities. We believe respecting human rights, managing our impacts, and making valuable social investments are essential to our business success.

The key elements of our integrated approach include:

  • Identification and assessment of potential impacts and benefits
  • Human rights
  • Community engagement and grievance management
  • Community health, safety and security
  • Local economic development
  • Land use, resettlement, and livelihood restoration
  • Cultural heritage
  • Indigenous peoples

 

Impact identification and assessment

Our projects and operations around the world provide socioeconomic benefits to the communities where we operate and beyond. While there are inherent risks in any development or operation, we aim to avoid them, reduce them to acceptable levels, or remedy the impacts.

We use core processes and internal frameworks to manage our operations. Our Operations Integrity Management System (OIMS), for example, and its integrated risk management system, helps us to identify, assess, manage, and monitor environmental and socioeconomic impacts, risks and opportunities throughout the life cycles of our assets.

We use our Environmental Aspects Guide to identify and assess significant environmental and socioeconomic aspects, in line with our Environment Policy. Environmental aspects include activities, products, or services that can interact with the environment. This also covers the “human environment,” which includes social and economic aspects beyond just climate and nature.

Our processes include:

  • Environmental Aspects Assessment.
  • Environmental, Socioeconomic, and Health Impact Assessment.
  • Environmental, Socioeconomic, and Health Management Plans.

We engage with local communities and stakeholders to understand the local socioeconomic setting, incorporate feedback, data, and other due diligence information into these processes. We periodically update our assessments and plans to reflect changes in operational complexity or socioeconomic sensitivities. When needed, we adjust our management plans accordingly.

For example, at the PNG LNG project in Papua New Guinea, operated by ExxonMobil PNG Limited, the Environmental and Social Management Plan (ESMP) guides our work. It helps us manage and reduce environmental, social, community health, safety, and security impacts. The ESMP also ensures we meet Papua New Guinea’s legislative and regulatory requirements. This involves complying with more than 1,300 regulatory obligations and more than 2,700 licenses, permits, certificates, and associated conditions.

The ESMP was developed after extensive consultation with stakeholders. It includes environmental and social management and mitigation measures, monitoring requirements established by the PNG LNG Environmental Impact Statement, and lessons learned from the project’s construction phase. It also incorporates OIMS, the International Finance Corporation Performance Standards, and other international standards such as the Equator Principles.

The ESMP consists of three environmental management and seven social management plans covering all PNG LNG facilities. Requirements of the Production ESMP apply during normal operating conditions, as well as in reasonably foreseeable abnormal operating conditions or emergency situations. More information can be found in the PNG LNG 2023 Annual Report.

Environmental and social management plan

Community engagement and grievance management

We believe in meaningful engagement with communities to build positive, long-term relationships. We regularly consult with local groups and individuals to ensure their voices are heard and their concerns are addressed. Our engagement process is designed to be locally and culturally appropriate. We provide accessible and inclusive channels for exchanging information. This includes activities like open houses, community gatherings, and individual meetings.

By integrating results of these discussions into our decisions, we aim to avoid or reduce potential impacts on communities. This approach helps us enhance benefits, support effective investments, avoid delays, and resolve issues locally.

Grievance management

Our grievance-management process offers various platforms for individuals and communities to raise concerns. Depending on the location and nature of our activities, the process may include direct, in-person, and electronic engagement and the use of third-party proxies such as civil society organizations and nongovernmental associations. We have dedicated personnel to map, track, analyze, respond to, and resolve community grievances promptly and in a way that supports confidentiality and non-retaliation.

Our grievance-management approach involves five core steps:

  1. Publicize the process and support accessibility for stakeholders.
  2. Receive, register, and acknowledge grievances, respecting confidentiality.
  3. Review and investigate with the help of external input and qualified personnel.
  4. Develop resolution options and respond to or close out grievances.
  5. Monitor and evaluate outcomes.

Our practices are informed by the guidance of International Finance Corporation and Ipieca. Individual processes may be complex or simple, driven by the characteristics of each location, type of activity, local sensitivities, potential impacts, and other factors. Our key performance indicators reflect these attributes.

Managers across business lines steward programs in their areas. They are supported by community relations and subject matter experts. Management endorses and monitors these programs. This includes regular reviews of stakeholder reports, grievance summaries, and project responses.

For more information on our stakeholder engagement and grievance-management processes, see the section on Human Rights.

In practice: Environmental justice in the U.S.

We are part of the communities where our employees live and work, surrounded by their friends, families, and neighbors. Their lived experiences reinforce our belief that every community has a unique culture and history that should be respected.

We believe everyone, regardless of race, color, national origin, or income, deserves to be treated fairly. And we understand the importance of our activities to the communities where we operate and to their social and economic progress.

In places like Baytown, Beaumont, and Baton Rouge, communities have grown up around us for more than a century. Our site in Baytown opened in 1919 – nearly 30 years before the city was incorporated. Since that time, we have supported local infrastructure and housing, education and community life. 2023 highlights include:

  • Supporting STEM education in the Goose Creek school district, including a $50,000 donation to their robotics division.
  • Supporting higher education with a $100,000 donation to the Lee College Student Resource and Advocacy Center and equipment donations to the school’s Industrial Systems Technician Program.
  • Working with local suppliers, including nearly $90 million spent with small businesses, $24.9 million with women-owned businesses, and $22.3 million with minority-owned businesses.1

In others, such as the Gulf Coast Growth Venture (GCGV) joint-venture facility near Corpus Christi, Texas, we started operations more recently. Projects like GCGV involve hundreds of outreach meetings with local organizations, chambers, government agencies, civic groups, and neighborhoods. The GCGV Good Neighbor Program was initiated to address topics that local residents identified as most important, with four key components: Health & Safety, Education & Workforce, Environmental Stewardship, and Quality of Life. 2023 highlights include:

  • >$11.5 million spent locally, including minority- and women-owned businesses and small businesses; $5 million for a new community center in Gregory, Texas.
  • 8 paid interns in the inaugural class of the Process Technology Internship Program with Del Mar College.
  • >$100,000 in financial support to San Patricio County Workforce Development Consortium.
Ricardo and two girls at united way action day

Across our operations, we regularly consult with local groups and individuals so that diverse stakeholders are represented as we work alongside our communities, building on the best aspects of our operations, while mitigating any potential negative impacts.

As described in the Caring for land and biodiversity section of this report, the environmental and socioeconomic setting of our operations includes a wide range of interconnected aspects of nature, regulation, and socioeconomic sensitivities. Our policies, practices, and expectations of employees support our efforts to: 

  • Foster a culture of trust through inclusivity and transparency.
  • Identify, mitigate, and respond effectively to the potential impacts of our operations.
  • Make financial contributions and develop programs in communities to address needs or opportunities where we have some expertise or value to add.
  • Work to ensure local communities directly and indirectly benefit from our presence.

As part of our engagement process, we identify and consult with potentially vulnerable and disadvantaged community members to understand barriers that may limit their participation. We tailor our processes to be accessible, inclusive, and effective in exchanging information and identifying issues.

As with everything we do, our top priority is running safe facilities for our employees and nearby residents. That’s what we’ve done for more than 140 years, and it’s what we will continue to do as we work to be an integral part of the communities in which we operate.

Community health, safety, and security

We integrate community health, safety, and security aspects into our impact assessments as a key part of our socioeconomic management approach. Our Community Health, Safety, and Security plans typically include:

  • Identified risks.
  • Mitigation and management measures.
  • Monitoring of outcomes.

Risks assessed may include:

  • Road traffic.
  • Diseases spread by vectors such as mosquitoes, ticks and fleas.
  • Soil, water, and sanitation-related diseases.
  • Cultural health practices.
  • Population shifts.

We also look for opportunities to improve health, safety, and security in the communities where we operate.

spotlight

Improving water quality in Indonesia

Since 2008, the community-based water program launched by ExxonMobil Cepu Limited in Indonesia has helped local residents access clean water during the dry season. This program aims to reduce waterborne diseases and promote healthier living.

The community established a committee to manage the budget for constructing and monitoring water facilities and distributing water. Multiple water towers have been built in the neighboring community. These towers serve as the key source of potable water, distributed to households through an installed pipeline network.

Investing in health in Guyana

Our investments in capacity in Guyana are supporting skill-based learning for students in the University of Guyana’s College of Medical Sciences. Through the Higher Education Enhancement Project, dental chairs, state-of-the-art medical equipment, anatomy models, and other items are provided to the school to prepare healthcare professionals to work in the clinical environment.

Local economic development

We work closely with local communities to understand their unique needs. Our goal is to contribute to long-term economic and social development. Our approach integrates local content and community investment into every stage of our projects.

Local content

We take a strategic, long-term approach to building human, social, and economic capacity. This approach delivers tangible, lasting benefits for people, communities, and businesses in host countries.

We focus on:

  • Employing and training local personnel.
  • Supporting local suppliers and contractors.
  • Improving the livelihoods of community members.

We create a local content plan for each country or area. These plans set objectives for long-term economic development, considering social and economic conditions, the nature of the project, and community needs.

Local hiring and development

Hiring locally helps us meet our staffing needs and supports local economic development and education. We aim to enhance the long-term capability of the local workforce through recruitment, training, and succession planning.

We hire local individuals and help them develop technical and leadership skills. These skills benefit them throughout their careers with ExxonMobil or other future employers. Our development program includes training in:

  • Relevant technical and vocational skills.
  • Health and safety.
  • Environmental protection.
  • Management skills.
  • Business conduct.

For more information view our Investing in People report.

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Economic development in Guyana

ExxonMobil Guyana Limited takes a multi-tiered approach to local content and local economic development that includes workforce development, supplier development and strategic investments. We focus on building workforce and supplier capabilities in conjunction with strategic investments in the local community.

Our strategy to develop a diverse and talented workforce has two components – the recruitment and development of Guyanese personnel who can play a role in our local operations, and the continued development of a global pool of talent capable of meeting our future business needs wherever we operate. We apply proven training curriculums, industry best practices, and leading technology to support local workforce development.

The Centre for Local Business Development, established with the help of ExxonMobil Guyana, enables local firms to learn about opportunities in the oil and gas sector, strengthen their competitiveness, and prepare to supply their various services. The Centre's entrepreneurship program called “Elevate All: The Manufacturing Edition,” has helped local professionals to build out their business framework, map their growth paths and identify opportunities for business development. Participants were offered mentorship and the opportunity to promote their products and services to banks and potential customers. 

Additional information about our local content efforts in Guyana can be found at our Guyana Local Content website and in ExxonMobil Guyana’s annual report.

Local supplier development and utilization

We know the importance of building a strong, competitive supply chain in the countries where we operate. Our approach includes buying goods and services from local suppliers and helping them grow their capabilities. This helps to create a competitive local industrial base.

We collaborate with host governments, NGOs, and local communities to support local vendors. To become a supplier for ExxonMobil, a local supplier must meet our safety, technical, environmental, and human rights expectations. Our efforts support businesses owned by local individuals, women, and historically disadvantaged communities, helping them become more competitive and contributing to the long-term economic progress of the community. 

Investments in local communities

Our investments support the economic development of local communities. We engage with community members, host governments, and others to develop meaningful projects. These projects aim to build and sustain economic growth while improving social conditions. We consider each community’s development goals when deciding where, when, and how to invest.

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Supporting women entrepreneurs

With funding from the ExxonMobil Foundation, the Cherie Blair Foundation for Women (CBFW) trains women in Guyana and Nigeria to build successful businesses. They work with a local partner to implement in-person and digital trainings to provide the knowledge and skills needed to start and grow their businesses.

The ExxonMobil Foundation has supported CBFW since 2015, and more than 50,000 women have been reached through their online and in-person programs.

Land use, resettlement, and livelihood restoration

We respect property rights in the countries and communities where we operate. We aim to avoid involuntary resettlement and minimize voluntary resettlement through careful site selection. When resettlement is unavoidable, our objective is to restore or improve the living standards and livelihoods of displaced people.

Site selection process

We assess multiple potential locations for our operations based on availability, accessibility, safety, and environmental and social considerations. Our screening process includes factors specific to each country, community, and area, such as:

  • Local demographics.
  • Employment sources and levels.
  • Housing.
  • Gender relations.
  • Marginalized groups.
  • Ecosystem services.
  • Regional conflicts or tensions.
  • Religious and cultural sites.

Land acquisition

If land is necessary for a project, we follow host-country regulations and our internal standards. For externally financed projects, we also adhere to lender requirements regarding land use, access, and resettlement. Resettlement is considered “involuntary” when affected individuals or communities cannot refuse, such as in cases of eminent domain. Projects requiring resettlement undergo heightened review by ExxonMobil senior management.

Resettlement and livelihood restoration

When physical or economic displacement occurs, we implement fair and transparent resettlement and compensation plans. These plans comply with regulatory requirements and recognized benchmarks like International Finance Corporation Performance Standard 5. They are tailored to the specific geographies and cultures of each location, informed by engagement with affected landowners and supported by detailed surveys of housing, gardens, wildlife, sources of nature-based products, harvesting areas, and other assets. We maintain transparency and offer a community grievance mechanism throughout the process.

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Papua New Guinea

Wherever possible, our affiliate in Papua New Guinea aims to avoid resettlement from construction activities. Where resettlement is unavoidable, the aim is to improve, or at least restore, the livelihoods and standards of living of displaced persons. Pre-construction surveys help us assess potential project impacts and determine compensation for affected families. In 2023, for example, three households were relocated from river crossings along the main pipeline route and received compensation. They were assessed for livelihood restoration support, but it was found unnecessary. A standard of living evaluation showed that two households improved their living conditions, while the third experienced a decline due to a clan dispute over compensation sharing, which is beyond the affiliate’s control.

For more information on our resettlement and livelihood restoration programs in Papua New Guinea, see the ExxonMobil PNG 2023 Environmental and Social Report.

Indigenous peoples

In locations inhabited or historically used by Indigenous peoples, we work closely with these communities to respect their cultures and customs. We support employment initiatives and cultural heritage programs through local content development and strategic community investments.

Meaningful engagement

We are committed to meaningful engagement and open consultation with Indigenous peoples. We incorporate traditional knowledge and land use practices into our plans and promote community programs that respect traditions and cultures. Meaningful engagement is a key aspect of Free, Prior, and Informed Consent, as recognized in the United Nations Declaration on the Rights of Indigenous Peoples.

No two communities are the same. We start by establishing tailored engagement methods that align with local customs and preferences. Communities decide how they want us to engage, whether with elected leaders, community elders, or other representatives. They also choose the format – public forums, formal or informal meetings, and the frequency of these engagements.

Global frameworks

Our interactions with Indigenous peoples are consistent with the following frameworks:

  • International Labour Organization Convention 169.
  • United Nations Declaration on the Rights of Indigenous Peoples.
  • International Finance Corporation Performance Standards.
  • World Bank Operational Policy on Indigenous Peoples. 

Imperial’s commitment to excellence in community engagement

Our majority-owned affiliate in Canada, Imperial Oil Limited, has been a leader in Canada’s energy industry for over 140 years. Imperial is crucial to our business in Canada, and it consistently demonstrates high standards, innovation, and leadership.

A key part of Imperial’s strategy to deliver value and collective success is advancing social innovation and engagement. To do this, we meaningfully support and contribute to local and Indigenous communities.

Imperial's commitment is reinforced by its indigenous relations strategy and supported by four key pillars

Many of Imperial’s operations are near Indigenous communities or on traditional lands. The company supports these communities where it explores, develops, and operates. The goal is to build meaningful relationships based on mutual trust, respect, and shared prosperity.

Imperial continuously works to expand relations with the Indigenous communities throughout Canada. This work is supported by its Indigenous relations and principles guidelines, which are built on four key pillars of engagement.

Imperial is a Canadian Council for Aboriginal Business procurement champion. This places it among a select group of corporations committed to increasing supply chain opportunities for Indigenous Businesses.

Indigenous stakeholders have told Imperial that one of the most meaningful contributions it can make is to build strong partnerships with Indigenous businesses. Imperial has worked to connect Indigenous and non-Indigenous suppliers and align its national supply chain needs with Indigenous partner capacity

In 2021, Imperial reached a significant milestone, signing its largest-ever contracts with Indigenous-owned companies, Fort McKay Graham and Mikisew North American. They were awarded five-year contracts for large-scale earthwork, land reclamation, and mining support services. This led to record spending with Indigenous suppliers.

Imperial is now focused on expanding these efforts across the value chain, especially in downstream operations. It continues to incorporate Indigenous input and traditional knowledge into its projects. Imperial is also increasing Indigenous representation in its workforce and enhancing cultural education for its employees across Canada.

Cultural Heritage

Our respect for the cultural heritage and customs of local communities carries into our business practices. We do this by managing the potential impacts of our operations and by making culturally appropriate community investments.

From project design to our ongoing operations, we look for ways to help preserve cultural heritage. As we design our projects, we consider cultural and spiritual considerations, heritage sites, biodiversity conservation, traditional knowledge, and efficient use of resources.

We value and respect the diverse cultural histories of the areas where we operate. To do this, we identify potential sites of cultural significance. If the recovery or relocation of an artifact is appropriate, we develop tailored procedures in consultation with technical experts, local communities, and host country government officials.

We also deepen our knowledge with relevant research. And we provide training to our construction and field contractor personnel. This helps them identify different types of cultural heritage in the areas where we work.

In Banyu Urip, Indonesia, employees at our affiliate volunteer to work with cultural leaders and village residents to maintain and provide access to the sacred springs in the Sendang Kelor area, now known as “Sendang Lego.” 

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    FOOTNOTES:

    1. At all times decisions are made based on the best supplier for the need.