Frequently asked questions

Article

Frequently asked questions

Personal information

How do I change an address?

Click here to download the “Address Change Request” form. You must fill in all mandatory fields and send the completed form electronically to exxonmobil.ownerinquiries@exxonmobil.com or via mail to P.O Box 2024 Houston, Texas 77252-2024. For security purposes, we will send a letter to both addresses, the old one and your new address, confirming that the change was processed. Please contact us immediately if you didn´t request any address change.

If I choose Direct Deposit for receiving my payments, do I need to keep you informed of address changes?

It is very important that you keep us informed of an address change, even if you are receiving your funds electronically. A correct address on file will allow you to receive future ExxonMobil mailings and 1099 tax information timely. You may send in your request using the Address Change Form. Click here to download a Change of Address Form.

I don't know my TIN number. How do I find it?

Your Tax Identification Number (TIN) is required when signing a Division Order. This is either you Social Security or the EIN number established with the Internal Revenue Service. This number is provided on your 1099 and other related Tax documents provided by Exxon Mobil annually. If you have chosen not to provide this information your account is subject to Backup Withholding according to regulations established by the IRS. Should there be any question concerning the number utilized by Exxon Mobil feel free to contact our Royalty Owner Communication team for assistance.

How do I submit a name, TIN, or SSN change?

Notification of such a change is required in writing. Send correspondence to:
Exxon Mobil Corporation
Royalty Owner Communication
P.O. Box 2024
Houston, Texas 77252-2024
Please include your 6 digit BA number.

How can I update my email address?

What is the privacy policy concerning sharing my personal information?

All owner's information including names, addresses, phone numbers, emails addresses, tax IDs, etc. is considered strictly confidential and is not shared with third parties.

Payments

What options are available for receiving my payments?

  1. Direct deposit: is the most secure payment method and is directly deposited into your account. Funds will be available more quickly than paper check payments because mailing delays are avoided. It is also a cost effective and environmentally friendly option. Click here to download the "Direct Deposit Enrollment/Change Form".

  2. Paper check: payment sent to the address we have in records. It may take some days for you to receive this payment, depending on Post Office delivery service and weather conditions. You have 6 months to cash the check, otherwise it will become stale dated and a new check will need to be released.

What options are available for receiving my check detail?

  1. Email - You can choose to receive a copy of your check stub and/or other data electronically. Also remember that all your check stubs are available in your Owner´s Relations profile. Click here to log in.
  2. Paper Copy - You can choose to receive a printed copy of your check stub. It will be mailed through the U.S. Postal Service, UPS, or FedEx, depending on the size of the documents. It may take some days for you to receive your check stub as it depends on the Post Office delivery service and weather conditions. Remember that all your check stubs are available in your Owner´s Relations profile. Click here to log in.

I received my payment but did not receive my check detail. What should I do?

Direct deposit payments are available the same day of payment date (25th of each month or the day before in case 25th is a bank holiday). If you don´t receive your direct deposit by the 25th, contact “Owner Relations” team for assistance. You will find the contact information in the Homepage. Please note that Exxon Mobil is not responsible for banking institution delays in posting ACH transactions. It is the owner's responsibility to ensure that funds are appropriately credited to the accounts they have provided for deposit.

Paper checks may take more time to be delivered as they depend on Post Office service and/or weather conditions. You can contact “Owner Relations” team for assistance if you haven´t received your check after 10 business days from the payment date and request a replacement check. Take into account that the original check will be immediately voided. This means that, if the original check arrives the following day, you should NOT CASH it as this check will not be honored by ExxonMobil. Replacement checks are released the 25th of the following month.

We recommend that you sign up to receive your payments electronically to eliminate this risk in future payments. Click here to download the "Direct Deposit Enrollment/Change Form".

I received my payment but did not receive my check detail. What should I do?

Check detail is available the same day or they day after the payment date (~25th of each month). If you chose to receive your check detail electronically, please contact “Owner Relations” team for assistance. You will find the contact information in the Homepage. If you chose to receive your check detail in paper, please consider that there can be delays on the Post Office service. You can contact “Owner Relations” team for assistance if you haven´t received your check detail after 15 days from your payment date.

Remember that all your check stubs are available in your Owner´s Relations profile. Click here to log in.

What happens if a check is never cashed? How long is a check good until it expires?

Checks are automatically voided if they are not cashed within 6 months (180 days) after issuance. If a check is accidentally cashed and honored by a banking institution after 180 days, the applicable charges are not covered by ExxonMobil. ACH (direct deposit) eliminates this risk.

What should I do if I have a check that was not cashed within 180 days of issuance?

How to set up Direct Deposit?

  1. Click here to download the Direct Deposit/Enrollment Change form.
  2. Please complete all mandatory fields including your account information.
  3. Submit the form by choosing one of the following:
    1. Send a scanned copy to exxonmobil.ownerinquiries@exxonmobil.com
    2. Send it to:
         Exxon Mobil Corporation
         Upstream Business Services
         P.O. Box 2024
         Houston, Texas 77252-2024

For security purposes, a letter will be sent to you confirming that the change was made.

Is there a fee for Direct Deposit?

No. Direct deposit is a free service.

Which are the available options for payment frequency?

Many states have passed "aggregate pay" (also known as minimum pay) laws that allow operators to accumulate royalty obligations up to a specified amount before making payment to owners. In most states, payments are accumulated until they reach $100. If payments owed do not reach $100 within 365 days, the amount is released to the payee if greater than $10.

Requests to change the frequency to annually, semi-annually, greater than $25, or regardless of amount must be sent in writing to exxonmobil.ownerinquiries@exxonmobil.com or mail it to:

Exxon Mobil Corporation
Royalty Owner Communication
P.O. Box 2024
Houston, Texas 77252-2024

Please ensure you include your full name, BA number and reason for the change. If any of this items is missing, we will not proceed with the change.

Why does the amount on my check detail change from month to month?

Check amounts may vary from month to month depending on production volumes, price, marketing arrangements, changes in tax laws, or any adjustments that may occur. If you have questions related to your payment, please contact “Owner Relations” team for assistance. You will find the contact information in the Homepage.

What is a Venture DOI or Division Order?

A Venture is the ExxonMobil's identification number for a producing property that covers one or more wells grouped together for accounting purposes. Ventures can have multiple Division of Interests, which are ownership lists for disbursement of proceeds for particular products.

A Division Order is a document that describes the property and directs how revenue funds are to be distributed.

Why is backup withholding or NRA being deducted from my check?

Federal regulations dictate how withholding is applied. Most often this is because ExxonMobil does not have a valid W8 or W9 on file that documents your Federal reporting status and provides valid name and TIN/SSN information. If withholding has been applied to your account in error, please do not hesitate to contact ExxonMobil Owner Relations for assistance.

Additionally if you have received an "Important Tax Notice" letter from us, this indicates that the IRS has notified us of a mismatch in the name and/or SSN/TIN on your ExxonMobil payments compared to the information on record with the IRS. ExxonMobil is required by law to withhold federal income taxes from your payment until the discrepancy is resolved. You may respond to the "Backup Withholding Warning" or first notice of discrepancy with a W8 or W9 form.

If you receive a "Second Backup Withholding Warning" or second notice of discrepancy, you must obtain a Social Security Number Printout from your local Social Security Association Office and provide a copy of the printout and the Warning Letter to us to have this withholding removed. For the Second Warning, Non-Individuals or Certain Sole Proprietors must obtain a Letter 147C from the Internal Revenue Service Center and provide a copy of the Letter 147C and Warning letter to us to have this withholding removed.

Why are state taxes withheld on my check?

State taxes are withheld pursuant to the applicable laws as they apply to either the state of residency or the state of production.

Why does my payment differ from others in my family?

Many factors can impact your payment, such us Non-resident tax laws, rounding, decimal of interest or owners set up with different check limits. For additional information, please contact ExxonMobil Owner Relations.

My payments are being held in suspense. What does this mean?

Funds held in suspense means that they are "held and not distributed for payment" due to legal reasons, incorrect or missing address, outstanding title requirements, etc. If you think there is a problem with your payment, contact the ExxonMobil Property/Title Department. You will find the contact information in the Homepage.

Reasons may include:

  • Division Order not signed
  • Unsatisfied Title Requirements
  • Transfer of Interest
  • Notice of Death
  •  Address Unknown
  • Affected by Litigation

My check contains multiple corrections. Why does ExxonMobil process payment adjustments?

It is ExxonMobil's policy to disburse revenue in accordance with your lease agreement and with state and federal statutes. Royalty accounts are subject to adjustment, either upward or downward, whenever any additional information that affects your royalty becomes available.

Adjustments on your check detail can be identified by the production "DATE MTH/YR" indicated on the check detail and the transaction types "BCR" - reversal of previous entry and "BKG" initial or rebooked amount of the same production month. There are many factors that may result in a prior period adjustment, such as:

  • Revised production statements from the property operator
  • Revised plant allocation statements from a plant operator
  • Corrected data received after an unexpected operational change (often due to a mechanical failure that upsets normal operations or a major weather event, like a hurricane)
  • Revised pricing information
  • Accounting errors
  • Retroactive tax incentives provided by government authorities
  • A discrepancy may be found several years after the original accounting for a given production month, and as many parties may have input in the accounting process, there may be multiple revisions over any period of time.

Taxes

When are tax forms issued?

Tax forms are issued annually based on federal requirements. This is typically before January 31st. Corrections for voided payments are processed in early April and late July.

How can I get another copy of my tax form?

Your tax forms are always available in your owner’s profile at www.EnergyLink.com and you can download a copy as many times as you need. Click here to log in.

You can also request a copy to “Owner Relations” team. You will find the contact information in the Homepage.

If my check is voided is my 1099 corrected? What should I do if my 1099 isn't correct?

If a payment for the year for which you have been issued a 1099 is voided, a corrected 1099 tax form will be sent. 1099 tax forms corrections are processed between early April and late July.

If you have questions about your 1099 tax form, contact “Owner Relations” team. You will find the contact information in the Homepage.

Why is backup withholding or NRA being deducted from my check?

Federal regulations dictate how withholding is applied. Most often this is because ExxonMobil does not have a valid W8 or W9 on file that documents your Federal reporting status and provides valid name and TIN/SSN information. If withholding has been applied to your account in error, please do not hesitate to contact ExxonMobil Owner Relations for assistance.

Additionally if you have received an "Important Tax Notice" letter from us, this indicates that the IRS has notified us of a mismatch in the name and/or SSN/TIN on your ExxonMobil payments compared to the information on record with the IRS. ExxonMobil is required by law to withhold federal income taxes from your payment until the discrepancy is resolved. You may respond to the "Backup Withholding Warning" or first notice of discrepancy with a W8 or W9 form.

If you receive a "Second Backup Withholding Warning" or second notice of discrepancy, you must obtain a Social Security Number Printout from your local Social Security Association Office and provide a copy of the printout and the Warning Letter to us to have this withholding removed. For the Second Warning, Non-Individuals or Certain Sole Proprietors must obtain a Letter 147C from the Internal Revenue Service Center and provide a copy of the Letter 147C and Warning letter to us to have this withholding removed.

I don't know my TIN number. How do I find it?

Your Tax Identification Number (TIN) is required when signing a Division Order. This is either you Social Security or the EIN number established with the Internal Revenue Service. This number is provided on your 1099 and other related Tax documents provided by Exxon Mobil annually. If you have chosen not to provide this information your account is subject to Backup Withholding according to regulations established by the IRS. Should there be any question concerning the number utilized by Exxon Mobil feel free to contact our Royalty Owner Communication team for assistance.

How do I submit a name, TIN, or SSN change?

Notification of such a change is required in writing. Send correspondence to:
Exxon Mobil Corporation
Royalty Owner Communication
P.O. Box 2024
Houston, Texas 77252-2024
Please include your 6 digit BA number.

Ownership - Property Title

I want to sell my interest. What is required?

You should provide a copy of the conveyance after it has been recorded in the deed records of the county in which the property is located.

Mail it to:

ExxonMobil Corporation
Property Title Analysis
P O Box 2024
Houston, Texas 77252-2024

For further assistance send an email to exxonmobil.ownerinquiries@exxonmobil.com or call at 1-800-469-6468.

What should I do if I buy an interest in a property?

You should provide a copy of the conveyance after it has been recorded in the deed records of the county in which the property is located. While awaiting recording of the conveyance document, you can send an unrecorded copy to us requesting that the grantor's payments be suspended. Mail it to:

ExxonMobil Corporation
Property Title Analysis
P O Box 2024
Houston, Texas 77252-2024

For further assistance send an email to exxonmobil.ownerinquiries@exxonmobil.com or call at 1-800-469-6468.

What should I do if the owner passes away?

Transfers due to death vary by state and whether the decedent had a will. Please contact our Property Title Analysis Department at 1-800-469-6468 and the appropriate instructions will be sent based on requirements for the state in which the property is located. The interest may be suspended pending receipt of the appropriate transfer documents.

A trust has been created. What action is required?

Trust documentation needed for these changes may vary due to the specific circumstances and whether our files already contain some trust documentation. You are encouraged to contact us by telephone to discuss ExxonMobil's requirements for making your desired ownership change. Additionally, we suggest you consult an attorney for legal advice regarding trust issues.

ExxonMobil Corporation
Property Title Analysis
P O Box 2024
Houston, Texas 77252-2024
1-800-469-6468

A trust has been terminated. What action is required?

Trust documentation needed for these changes may vary due to the specific circumstances and whether our files already contain some trust documentation. You are encouraged to contact us by telephone to discuss ExxonMobil's requirements for making your desired ownership change. Additionally, we suggest you consult an attorney for legal advice regarding trust issues.

ExxonMobil Corporation
Property Title Analysis
P O Box 2024
Houston, Texas 77252-2024
1-800-469-6468

What is required to change a trustee? What should I do to put my interest into a trust?

Trust documentation needed for these changes may vary due to the specific circumstances and whether our files already contain some trust documentation. You are encouraged to contact us by telephone to discuss ExxonMobil's requirements for making your desired ownership change. Additionally, we suggest you consult an attorney for legal advice regarding trust issues.

ExxonMobil Corporation
Property Title Analysis
P O Box 2024
Houston, Texas 77252-2024
1-800-469-6468.

I found my name on a list for Abandoned or Unclaimed Property. What should I do?

You will need to contact the number published in the news publication to get the funds from the state because they have been turned over to the reporting state. This is a matter between the State and you as the claimant. However, if you may have other funds still remaining in your account, please contact ExxonMobil Owner Relations.

ExxonMobil Corporation
Property Title Analysis
P O Box 2024
Houston, Texas 77252-2024
1-800-469-6468

I think I might have unclaimed funds. What should I do?

All states have escheat or abandoned property laws that require the reporting and transfer of funds held for its citizens but unclaimed by them or those who have died leaving no heirs. To reclaim these funds, you must contact the applicable state agency.

The website for the National Association of Unclaimed Property Administration is located at:
WWW.NAUPA.ORG 

I would like to add my spouse to my account. What is required?

If you want to add your spouse to your account name styling, you may need to consult an attorney since these are normally estate planning situations. We encourage you to contact us by telephone regarding our requirements for changing your account with ExxonMobil.

Property Title Analysis
1-800-469-6468 

How do I change my name on your records if I get married or divorced?

If you have a name change due to marriage, you should send a copy of the marriage certificate to Exxon Mobil. If you had a name change made by a divorce decree, you should provide a copy of the divorce decree.

Please include your BA number.

ExxonMobil Corporation
Property Title Analysis
P O Box 2024
Houston, Texas 77252-2024
1-800-469-6468