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July 10, 2024
Hurricane and severe weather employee resources
In preparation for the Atlantic hurricane season and other severe weather-related events, ExxonMobil stands ready to assist affected employees with a variety of resources. If you've been impacted by severe weather, please review the following information to learn more about what options may be available to you.
Article
July 10, 2024
Finding a health care provider
Aetna 1-800-255-2386
Cigna 1-800-818-9440
Cigna International 1-800-441-2668
Prescriptions supply
Express Scripts 1-800-695-4116
Cigna 1-800-818-9440
Cigna International 1-800-441-2668
Eyeglasses/contact lenses replacement
United Healthcare 1-877-303-2415
Cigna International 1-800-441-2668
Employee Assistance Program (EAP)
Confidential counseling & referral services
ComPsych - Call 1-888-226-1420 24 hours a day, seven days a week or www.guidanceresources.com.
Financial Planning Assistance
Ernst & Young 1-866-966-1337
Update your emergency contact information to facilitate notifications
https://idm.na.xom.com (goto/IDM)
Emergency hotline (only in event of hurricane situation)
1-877-589-8627
Federal flood resources
FEMA Contacts - 1-800-621-3362; 6 a.m. to 10 p.m. CT, 7 days a week
Help with recent hurricanes
FEMA Recovery Centers
Disaster survivors can visit any local FEMA center for assistance. To find your closest recovery center, visit www.fema.gov/DRC. If possible, homeowners, renters and businesses should register with FEMA before visiting a recovery center. Eligible residents may register for assistance the following ways:
- Online at DisasterAssistance.gov.
- Call 800-621-3362 (voice, 711/VRS-Video Relay Service) (TTY: 800-462-7585). Multilingual operators are available (press 2 for Spanish).
- Via the FEMA app, available for Apple and Android mobile devices. To download, visit: fema.gov/mobile-app.
The following information is helpful when registering:
- Address of the location where the damage occurred (pre-disaster address)
- Current mailing address
- Current telephone number
- Insurance information
- Total household annual income
- Routing and account number for checking or savings account (this allows FEMA to transfer disaster assistance funds directly into a bank account)
- A description of disaster-caused damage and losses
Help for those without flood insurance
- For affected properties in a declared federal disaster area, the first step is registering with FEMA. You can call 1-800-621-FEMA or visit www.disasterassistance.gov to sign up. The sooner you register, the better.
- DisasterAssistance.gov also has a "Find Assistance" tool to help you move forward after a flood. The list includes a section on what financial assistance is available. On that page, scroll to the “Your Finances, Job and Insurance” section for more info on various types of assistance available.
- The Small Business Administration provides low-interest disaster loans to help businesses and homeowners recover from declared disasters.
Community disaster relief resources
United Way partners stand ready to provide additional resources and support to those throughout the Greater Houston area.
- Catholic Charities of the Archdiocese of Galveston-Houston
- Jewish Family Service
- The Montrose Center
- Salvation Army Greater Houston Command
- United Way of Greater Houston
Need more information?
- Houston-based ExxonMobil site information: Inside Houston Inclement Weather
- Forecasts: National Weather Service Houston-Galveston
- Road Conditions: Houston Transtar (local) | DriveTexas.org (state)
Hurricane support
The information below summarizes the programs that the Company has in place to address employee short-term personal needs arising as a direct result of a hurricane situation. In the event of a hurricane, as events take place, this information will be updated with the new information should additional provisions be added.
Please note that the programs outlined below would apply to all impacted employees unless otherwise specified. In the event of a hurricane or any type of disaster, affected employees are reminded to contact their supervisor as soon as possible to advise of their status and to discuss any needed Company assistance.
Note: Must be connected to the ExxonMobil VPN to access links to material on Employee Connect.
Disaster Assistance Loan Program: Hurricane Beryl – July 2024
If you are a Baytown, Beaumont or Houston-area employee and have incurred significant damage to your primary residence due to Hurricane Beryl, you may be eligible to request a disaster assistance loan. Employees may request one loan per calendar year. Click here for more information on the disaster assistance loan program and process.
To submit a loan application form please visit goto/disasterloan.
For more information on topics including the weather release process, time recording and pay, visit EMConnect.
- Available for active U.S. payroll regular employees who experience significant damage to their primary residence as a result of a widespread natural disaster (e.g. hurricane, earthquake) for which HR authorizes the use of the disaster assistance loan program. Storm damage to primary residence, and personal property maintained at the primary residence could include vehicle(s), home furnishings, etc. Employees on leaves of absence and expats into the U.S. are not eligible for this loan.
- The loan proceeds are intended for emergency event use only.
- The application form for these interest-free loans of up to $10,000 dollars to be repaid over 24 months, will be made available at the time a disaster event is authorized and will be linked here.
- The form will be updated to list the event and states it applies to upon authorization.
- Employees may only request one loan per calendar year
- Applications can be submitted electronically using a Company computer or Company phone.
- A copy of the completed loan form will be sent to both the employee and the administrative supervisor.
- Payroll will issue all payments via electronic funds transfer with the bank account on file for direct deposit. If you are receiving paper checks, please make sure to switch to electronic deposit before submitting for this loan.
- From the time Payroll receives the complete application, all efforts will be made to process the payment within one week, however fund disbursements may take up to 3 weeks.
The company reserves the right to request documentation to verify eligibility at any time. Any false reporting may constitute a violation of the Ethics policy and could result in disciplinary action, up to and including the termination of your employment.
If your prescription drug supply is lost or damaged, your medications can be replaced. Call your pharmacy home delivery provider: Express Scripts (800-695-4116), Cigna (800-818-9440) or visit an authorized 90-day retail network pharmacy. Home delivery medications can also be mailed to an alternate address.
If you need assistance in locating a network pharmacy, or have other questions about a prescription or delivery, call your prescription drug benefits provider: Express Scripts (800-695-4116), Cigna (800-818-9440).
For detailed information on available storm-related assistance, visit express-scripts.com or mycigna.com or cigna.com.
Expats/Impats should contact CIGNA International (800-441-2668).
For medical emergencies, seek medical assistance immediately at the nearest facility.
For non-emergencies, if you need assistance in locating a provider, or have other questions about medical services or claims administration, call your medical benefits provider: Aetna (800-255-2386), Cigna (800-818-9440). They are aware of the situation and are available to assist even if you don't have your medical ID card.
For detailed information on available storm-related assistance, visit aetna.com or cigna.com
Telemedicine services are also available:
- Aetna members: Teladoc (855-835-2362), or visit teladoc.com/aetna
- Cigna members: MDLIVE (888-726-3171), or visit MDLIVEforCigna.com
Expats/Impats should contact CIGNA International (800-441-2668).
For employees in affected areas, if your eyeglasses or contact lenses have been lost or damaged, you can order a replacement. For more information, contact United Healthcare (877-303-2415) or visit exxonmobilfamily.com/health/vision.
Contact ComPsych (888-226-1420) or www.guidanceresources.com for assistance in coping with stress or other personal issues. Counselors are aware of the situation and are standing by to assist you. Up to eight virtual or in-person counseling visits for you or eligible family members may be provided at no cost to you.
You can also sign up for text, phone, video, or chat counseling through GuidanceNowSM, the Guidance Resources Online mobile app. GuidanceNow enables users to access all of the same great features as the website. Members can access program information and member resources, find local providers, and browse content on topics such as managing stress or other personal challenges.
Subject to applicable collective bargaining agreements, salary continuation will be provided through the near term based on your normal work schedule. Adjustments may be made in subsequent pay periods based on exceptions submitted through your timekeeper / timekeeping system.
For payroll related inquiries, please submit your request via EMConnect.
To select a different bank for your EFT deposit or to elect EFT instead of a paper check, please update your bank information in EDA or complete the “Direct Deposit form” and send it to: HR-DATAOPS-BANKDETAILS@exxonmobil.com
For payroll related inquiries, please submit your request via EMConnect.
To select a different bank for your EFT deposit or to elect EFT instead of a paper check, please update your bank information in EDA or complete the “Direct Deposit form” and send it to: HR-DATAOPS-BANKDETAILS@exxonmobil.com
The Back-Up Care AdvantageTM Program provides temporary care that you may use for family members when primary care arrangements break down or will be unavailable. The company subsidizes the cost for up to 20 uses per calendar year per employee.
Register and make reservations for back-up care by calling Bright Horizons at (833) 756-4613.
If you have evacuated to a different location, you may use Life Assistance Resources at https://magellanascend.com/ for information about the location and availability of dependent care and/or elder care services in the new area. You can also call Magellan at (800) 442-4123
Employees who need additional time off should use normal guidelines (e.g. Personal Time, Vacation, Flex Your Day, or Disaster Situations). Please refer to each linked program page on Employee Connect for more information. Employees should discuss options with their supervisors.
New loan and/or withdrawal: https://xomsavings.voya.com or contact the Savings Telephone Service (STS) at 1-877-XOM-401K (1-877-966-4015).
If you have personal financial questions related to insurance and managing short-term cash needs, you may speak with an EY financial planner on the EY Navigate™ Planner Line at 866-966-1337. EY financial planners are available to assist you Monday through Friday from 8 a.m. to 7 p.m. CT.
To redirect dividends that you may be receiving from Shareholder Services to an alternate address, contact Computershare at 1-800-252-1800.
Note: This material applies to most non-represented, regular employees of ExxonMobil on the U.S. payroll, unless otherwise noted. Applicability to represented employees is governed by collective bargaining agreements and any local bargaining requirements. Certain divisions and affiliates may be covered under separate programs or otherwise may not be covered.
Emergency preparedness
We maintain disaster preparedness, response, and business continuity plans for our operational facilities globally. Regardless of the size or complexity of any potential incident, each ExxonMobil facility and business unit has access to readily available trained responders, including regional response teams, to provide rapid tactical support.
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