Pioneer invoice requirements

How to Submit an Invoice

Invoices to Pioneer are accepted in different forms and should be submitted using only one invoicing method. Please do not send your invoices through multiple channels.

If you are a new supplier and need to be setup with a supplier account/, please work with your Pioneer representative to start the process before submitting your first invoice.

OpenInvoice / OpenTicket

Standard processing method is via Pioneer’s OpenInvoice/OpenTicket platform. All suppliers are requested to register with OpenInvoice. Please refer to “How to Register with OpenInvoice” for further instructions.

If not an OpenInvoice user contact SupplierHelp@pdx.com for further assistance.

Minimum Invoicing Requirements

All invoices must contain the following:

• Invoice details:
  • Document type title (i.e. Invoice, Credit Note, Tax invoice)
  • Document number/reference
  • Document date (format DD-MM-YYYY or in words)
  • Purchase reference - Purchase Order (PO) (if applicable)
  • Name and e-mail address of the Pioneer business contact/client who ordered the Work
  • Work Location (Well / Lease / Rig Name)
  • If provided, Work Order (value to be entered in PO field)
  • If provided, Project/AFE#, Cost Code/Major and Cost Type/Minor
  • Net amount
  • Tax amount
  • Gross amount

• Goods/Services details:
  • Invoice amount broken down by Purchase Order line item # (if applicable)
  • Description of goods or services provided
  • Quantity and Unit of Measure of goods and services invoiced
  • Unit Price of each item or service
  • Ship-to location if different from Bill To entity
  • Delivery/Service date

• Bill To details (refer to PXD invoicing address list):
  • Pioneer affiliate name
  • Pioneer affiliate company code (Co Code)
  • Pioneer address (777 Hidden Ridge Dr, Irving TX 75038)

• Supplier details:
  • Supplier name
  • Supplier address
  • Supplier tax registration number (if applicable)
  • Supplier remittance information (bank account details)

Support Documentation

Contractor must provide Pioneer with the following documentation with regard to invoiced amounts, where applicable:

• Hourly or Daily Charges must be submitted with time sheets which include
  1. Name and title of person performing Work
  2. Date and hours/day worked
  3. Applicable rate
  4. Approval from Pioneer’s Representative/Requisitioner or Location
• The bill of lading must also be included for Goods drawn from the Contractor’s stock.
• Invoices for Goods or Services provided by a pre-approved Subcontractor must be submitted with supporting documentation to evidence hours worked and receipt of Goods and materials; provided, however, that Contractor may redact pricing information reflecting profit from Subcontractors, unless such Subcontractor is an Affiliate of Contractor.
• Signature of Pioneer Representative or similar approval electronically, provided that a copy of such electronic approval is submitted with the invoice.
• Copies of Field Tickets, Quotes, Rate Sheets, Work Orders/POs, GPS, etc.
• Signed delivery tickets

Paper Invoices

• Invoices should not be submitted in paper form unless it is mandatory as per local regulations.

Payment status tracking

You can check payment status directly in OpenInvoice. If not a registered OpenInvoice user, create a ticket by submitting an email SupplierHelp@pxd.com. Ticket response can take up to 72 hours.

Vendor frequently asked questions (FAQs)

Q: How do I submit a credit invoice (credit note)? 

A: You can submit credit invoices the same way you submit other invoices. Please ensure the credit includes a negative balance and references the original debit invoice.

Q: Why is my invoice not yet paid?

A: Delayed payments can be caused by various factors, such as a vendor account not being created or up to date, prices on the Pricebook not matching the invoice, a missing minimum invoice requirement or no GR indicated on invoice.

Q: How can I check my invoice status?

A: You can check invoice status directly in OpenInvoice. If not an OpenInvoice user you may reach out to the email above under Payment status tracking.

Q: How can I get help with submitting ticket(s) in OpenTicket?

A: You can reach out to EFTSupport@pxd.com

Q: How can I make updates to my rates in Pricebook?

A: You can email all updates needed to CPCA@pxd.com

Q: How do I update my contact details? 

A: Supplier account updates needed including address, banking information etc. can be requested through SupplierHelp@pxd.com.

Q: My invoice was rejected or is not in the system. Whom should I contact? 

A: You may reach out to the email above under Payment status

Q: How can I participate in the Early Payment Discount Program? You can reach out to SupplierHelp@pxd.com