Frequently asked questions
Q: When will I be contacted by Cartus?
A: This time frame will vary depending on when your relocation is approved. Relocation is approved after you have completed your pre-employment requirements (click here for additional details). Cartus will contact you after your relocation is approved but no sooner than 3-4 months prior to your start date.
Q: What relocation benefits will I receive?
A: Review the Relocation Guidelines provided as a link in your e-Offer letter.
Q: As a campus recruit/professional new hire, what relocation benefits will I receive?
A: You will receive a lump sum payment and relocation allowance if your departure location is more than 50 miles from your assignment location. Please review the Relocation Guideline provided as a link in your e-Offer.
Q: What is a lump sum payment?
A: The lump sum payment is a variable amount intended to cover expenses for home finding, interim living and the final move to your work location. This payment is calculated based upon travel distance, family size, etc. You will receive the payment from Cartus no sooner than four months before your start date.
Q: What is a relocation allowance?
A: The relocation allowance is intended to cover miscellaneous incidental expenses. The allowance is based on your monthly salary. You will receive this payment from Cartus, typically 7-10 business days after you start.
Q: As an experienced new hire & PhD, what relocation benefits will I receive?
A: You will receive a lump sum and Non-Specific Expense Allowance (NEA) if your departure location is more than 50 miles from your assignment location. Please review the Relocation Guidelines provided as a link in your e-Offer.
Q: As an experienced new hire & PhD, what is a NEA and when will I receive my NEA?
A: NEA is a Non-Specific Expense Allowance. This payment is intended to cover various expenses associated with your relocation not specifically covered by the relocation policy or that exceed the reimbursement provided by the policy. You will receive this payment from Cartus, typically 7-10 business days after you start.
Q: Does my NEA cover my housing/apartment finder trip?
A: No. You will receive a lump sum payment to manage expenses associated with home finding, en route travel, final move and the first 30 days of expenses at your work location. Review the details on the Relocation Guideline provided in your e-Offer.
Q: When do my relocation benefits in the offer expire?
A. To be eligible for the relocation benefit, you will need to establish residency within 90 days of your start date. Benefits will expire one year from your effective date of transfer.
Q: What if my work location has not been determined?
A: Work with your Site Coordinator to identify when you can expect your work location to be determined. Once your work location has been determined, your relocation process will be started.
Q: If I am engaged, will my fiancé be covered as a dependent for relocation benefits?
A: If you are married within 90 days of your start date, you and your fiancé will be relocated as a couple and you should complete your Employee Information Form as married.
Q: How are my relocation benefits taxed?
A: Upon disbursement by Cartus, all relocation payments are reported in to your payroll and captured according to the type of benefits you received. Taxation is dependent upon the type of benefits you receive as well as tax-assistance. For any tax-assisted benefits, you will also see a gross-up payment of taxes in the Payments section of your payroll statement. Please keep in mind that any taxable relocation benefits, as well as tax-assisted gross-ups for relocation benefits are considered earnings and will be reported in your W-2 accordingly. While the company does pay tax towards the tax-assisted benefits, it is not considered tax protection.
Q: How are my Relocation benefits reported?
A: All Relocation benefits are disbursed by Cartus and reported in to your payroll for tax and cost allocation purposes. You will find any payments disbursed to you or on your behalf in the Imputed Income section of your payroll statement.
Q: Can I get my first paycheck delivered electronically?
A: Yes, you can. You will be able to select your Pay Statement Delivery Option when you complete the New Hire Step after receiving the Clear-to-Start communication.
Q: What is BYOD?
A: BYOD stands for "Bring Your Own Device." As the name suggests, the BYOD program allows associates to use their personal devices to access ExxonMobil data: email, calendar, contacts and SharePoint sites.
Q: Am I eligible for BYOD?
A: BYOD is suitable only for exempt employees and certain contractors with supervisor approval.