Customers – Getting started
A quick guide to what’s changing, who it affects and how to prepare.1
What's changing - and why it matters to you
| What's changing | Why it matters |
|
Modernizing our systems and processes to strengthen the foundation that supports your daily interactions with us. |
Faster, more seamless transactions with fewer steps and less delay. |
|
Replacing outdated and heavily customized platforms that slow performance and limit our ability to update or improve quickly. |
More accurate, consistent information to support your decisions and daily operations. |
|
Consolidating multiple disconnected systems into a unified, modern operating environment. |
A single, streamlined portal to handle activities such as ordering, tracking and managing your business with us. |
|
Improving data quality and flow across the organization to eliminate inconsistencies and enhance accuracy. |
Clearer insights and more coordinated support, enabled by connected systems across business lines. |
|
Strengthening integration across Fuels, Lubricants & Specialties, and Chemicals to provide more coordinated and efficient service across our business lines. |
A more reliable and predictable experience, backed by modern technology designed for long‑term performance. |
In short: We are modernizing to serve you better – improving reliability today while building a stronger digital foundation for the future.
Choose your business area to see what’s changing for you and how to prepare:
Timeline: estimated "Go-Live"
Fuels and Lubricants & Specialties
1H 2027 – Americas
2Q-4Q 2028 – Africa, Asia Pacific, Europe and Middle East
Chemicals
4Q 2028 – All
Have questions for us?
We understand you may have questions during this transition. Contact your ExxonMobil / Imperial representative for assistance.
1 Disclaimer: Pursuant to multiple service agreements, Exxon Mobil Corporation (“EMC”) and its affiliates provide procurement and various other inter-affiliate services. EMC has numerous affiliates, many with names that include ExxonMobil, Exxon, Imperial, Esso and Mobil. For convenience and simplicity in this website, those terms and terms like corporation, company, our, we, us and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Working relationships discussed in this material do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship. Where shareholder consideration of a local entity matter is contemplated by this material, responsibility for action remains with the local entity.