Article Aug. 28, 2021
Hurricane support
Article Aug. 28, 2021
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Please note that the programs outlined below would apply to all impacted employees unless otherwise specified. In the event of a hurricane or any type of disaster, affected employees are reminded to contact their supervisor as soon as possible to advise of their status and to discuss any needed Company assistance.
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- Available for active U.S. payroll regular employees who experience significant damage to their primary residence as a result of a widespread natural disaster (e.g. hurricane, earthquake) for which HR authorizes the use of the disaster assistance loan program. Storm damage to primary residence, and personal property maintained at the primary residence could include vehicle(s), home furnishings, etc. Employees on leaves of absence and expats into the U.S. are not eligible for this loan.
- The loan proceeds are intended for emergency event use only.
- The application form for these interest-free loans of up to $10,000 dollars to be repaid over 24 months, will be made available at the time a disaster event is authorized and will be linked here.
- The form will be updated to list the event and states it applies to upon authorization.
- Employees may only request one loan per calendar year
- Applications can be submitted electronically using a Company computer or Company phone.
- A copy of the completed loan form will be sent to both the employee and the administrative supervisor.
- Payroll will issue all payments via electronic funds transfer with the bank account on file for direct deposit. If you are receiving paper checks, please make sure to switch to electronic deposit before submitting for this loan.
- From the time Payroll receives the complete application, all efforts will be made to process the payment within one week, however fund disbursements may take up to 3 weeks.
The company reserves the right to request documentation to verify eligibility at any time. Any false reporting may constitute a violation of the Ethics policy and could result in disciplinary action, up to and including the termination of your employment.
If your prescription drug supply is lost or damaged, your medications can be replaced. Call your pharmacy home delivery provider: Express Scripts (800-695-4116), Cigna (800-818-9440) or visit an authorized 90-day retail network pharmacy. Home delivery medications can also be mailed to an alternate address.
If you need assistance in locating a network pharmacy, or have other questions about a prescription or delivery, call your prescription drug benefits provider: Express Scripts (800-695-4116), Cigna (800-818-9440).
For detailed information on available storm-related assistance, visit express-scripts.com or mycigna.com or cigna.com.
Expats/Impats should contact CIGNA International (800-441-2668).
For medical emergencies, seek medical assistance immediately at the nearest facility.
For non-emergencies, if you need assistance in locating a provider, or have other questions about medical services or claims administration, call your medical benefits provider: Aetna (800-255-2386), Cigna (800-818-9440). They are aware of the situation and are available to assist even if you don't have your medical ID card.
For detailed information on available storm-related assistance, visit aetna.com or mycigna.com or cigna.com
Telemedicine services are also available:
- Aetna members: Teladoc (855-835-2362), or visit teladoc.com/aetna
- Cigna members: Amwell (855-667-9722) or MDLIVE (888-726-3171), or visit MDLIVEforCigna.com
Expats/Impats should contact CIGNA International (800-441-2668).
Contact Magellan (800-442-4123) or MagellanAscend.com for assistance in coping with stress or other personal issues. Counselors are aware of the situation and are standing by to assist you. Up to eight counseling visits for you or eligible family members may be provided at no cost to you.
You can also sign up for text, phone, video, or chat counseling through BetterHelp. To get connected with a therapist through BetterHelp, call Magellan at 800-442-4123 or go to BetterHelp.com/Magellan and choose "Get Started." Enter your first name, last name, e-mail address, and company name, and then complete the registration and questionnaire.
New full-spectrum digital emotional wellness tools from myStrength (app available for download) under self-care programs at MagellanAscend.
If you have not received your most recent paper paycheck, call Payroll Assistance at 1-800-262-2363 and select the payroll option, or contact payroll.assistance@exxonmobil.com. A replacement check can be sent on the following day considering potential climate limitations.
If your EFT deposit has not been posted to your account by your pay date, a replacement check can be sent on the following day. Call Payroll Assistance at 1-800-262-2363 and select the payroll option, or contact payroll.assistance@exxonmobil.com.
To select a different bank for your EFT deposit or to elect EFT instead of a paper check, please update your bank information in EDA or complete the “Direct Deposit form” and send it to: HR-DATAOPS-BANKDETAILS@exxonmobil.com
The Back-Up Care AdvantageTM Program provides temporary care that you may use for family members when primary care arrangements break down or will be unavailable. The company subsidizes the cost for up to 20 uses per calendar year per employee.
Register and make reservations for back-up care by calling Bright Horizons at (833) 756-4613.
If you have evacuated to a different location, you may use Life Assistance Resources at https://magellanascend.com/ for information about the location and availability of dependent care and/or elder care services in the new area. You can also call Magellan at (800) 442-4123
Hardship withdrawals: Expanded eligibility associated with a disaster allowable only after the IRS has designated an area a disaster area. Employees will be notified if/when such actions are taken by the IRS and the application to the Savings Plan has been approved by the plan administrator.