Skip to main content

Service station customer-related inquiries

For decades, Esso, Exxon and Mobil have provided reliable and trusted fuels that not only meet, but exceed customer confidence and expectations.

At home or on the move, quality performance is at the heart of every product we sell. We are proud of our longstanding reputation for excellence in our industry and will continue to anticipate and meet the growing needs of consumers.

In many countries, including the United States, the majority of our branded services stations are owned and operated by independent businesses that set their own operating practices and procedures. We have impressed upon our branded wholesalers and their resellers the importance of providing prompt, courteous, and reliable service to the motoring public at all times.

In the event of a customer concern, we suggest that you contact the store manager directly for prompt handling by filling out the “Station experience” form. Please specify the name/location of the station so we can address appropriately.

Contact us by phone

North America Customer Care