Hurricane support

The information below summarizes the programs that the Company has in place to address employee short-term personal needs arising as a direct result of a hurricane situation. In the event of a hurricane, as events take place, this information will be updated with the new information should additional provisions be added.

Article Aug. 28, 2021

Hurricane support

Please note that the programs outlined below would apply to all impacted employees unless otherwise specified. In the event of a hurricane or any type of disaster, affected employees are reminded to contact their supervisor as soon as possible to advise of their status and to discuss any needed Company assistance.

Note: Must be connected to the ExxonMobil VPN to access links to material on Employee Connect.

Do you need a disaster assistance loan?

  • Available for active U.S. payroll regular employees who experience significant damage to their primary residence as a result of a widespread natural disaster (e.g. hurricane, earthquake) for which HR authorizes the use of the disaster assistance loan program. Storm damage to primary residence, and personal property maintained at the primary residence could include vehicle(s), home furnishings, etc. Employees on leaves of absence and expats into the U.S. are not eligible for this loan.
  • The loan proceeds are intended for emergency event use only.
  • The application form for these interest-free loans of up to $10,000 dollars to be repaid over 24 months, will be made available at the time a disaster event is authorized and will be linked here.
  • The form will be updated to list the event and states it applies to upon authorization.
  • Employees may only request one loan per calendar year
  • Applications can be submitted electronically using a Company computer or Company phone.
  • A copy of the completed loan form will be sent to both the employee and the administrative supervisor.
  • Payroll will issue all payments via electronic funds transfer with the bank account on file for direct deposit. If you are receiving paper checks, please make sure to switch to electronic deposit before submitting for this loan.
  • From the time Payroll receives the complete application, all efforts will be made to process the payment within one week, however fund disbursements may take up to 3 weeks.

The company reserves the right to request documentation to verify eligibility at any time. Any false reporting may constitute a violation of the Ethics policy and could result in disciplinary action, up to and including the termination of your employment.

Do you need to refill your prescription medication?

If your prescription drug supply is lost or damaged, your medications can be replaced. Call your pharmacy home delivery provider: Express Scripts (800-695-4116), Cigna (800-818-9440) or visit an authorized 90-day retail network pharmacy. Home delivery medications can also be mailed to an alternate address.

If you need assistance in locating a network pharmacy, or have other questions about a prescription or delivery, call your prescription drug benefits provider: Express Scripts (800-695-4116), Cigna (800-818-9440).

For detailed information on available storm-related assistance, visit or or

Expats/Impats should contact CIGNA International (800-441-2668).

Do you need help obtaining medical support?

For medical emergencies, seek medical assistance immediately at the nearest facility.

For non-emergencies, if you need assistance in locating a provider, or have other questions about medical services or claims administration, call your medical benefits provider: Aetna (800-255-2386), Cigna (800-818-9440). They are aware of the situation and are available to assist even if you don't have your medical ID card.

For detailed information on available storm-related assistance, visit or or

Telemedicine services are also available:

Expats/Impats should contact CIGNA International (800-441-2668).

Do you need to replace damaged or lost eyeglasses or contact lenses?

For employees in affected areas, if your eyeglasses or contact lenses have been lost or damaged, you can order a replacement. For more information, contact Spectera (877-303-2415) or visit

Do you, or your eligible family members, need support with personal issues?

Contact Magellan (800-442-4123) or for assistance in coping with stress or other personal issues. Counselors are aware of the situation and are standing by to assist you. Up to eight counseling visits for you or eligible family members may be provided at no cost to you.

You can also sign up for text, phone, video, or chat counseling through BetterHelp. To get connected with a therapist through BetterHelp, call Magellan at 800-442-4123 or go to and choose "Get Started." Enter your first name, last name, e-mail address, and company name, and then complete the registration and questionnaire.

New full-spectrum digital emotional wellness tools from myStrength (app available for download) under self-care programs at MagellanAscend.

Will my salary be continued?

Subject to applicable collective bargaining agreements, salary continuation will be provided through the near term based on your normal work schedule. Adjustments may be made in subsequent pay periods based on exceptions submitted through your timekeeper / timekeeping system.

If you have not received your most recent paper paycheck, call Payroll Assistance at 1-800-262-2363 and select the payroll option, or contact A replacement check can be sent on the following day considering potential climate limitations.

If your EFT deposit has not been posted to your account by your pay date, a replacement check can be sent on the following day. Call Payroll Assistance at 1-800-262-2363 and select the payroll option, or contact

To select a different bank for your EFT deposit or to elect EFT instead of a paper check, please update your bank information in EDA or complete the “Direct Deposit form” and send it to:

Do you need assistance finding care for children and/or elders?

The Back-Up Care AdvantageTM Program provides temporary care that you may use for family members when primary care arrangements break down or will be unavailable. The company subsidizes the cost for up to 20 uses per calendar year per employee.

Register and make reservations for back-up care by calling Bright Horizons at (833) 756-4613.

If you have evacuated to a different location, you may use Life Assistance Resources at for information about the location and availability of dependent care and/or elder care services in the new area.  You can also call Magellan at (800) 442-4123

What do I do if I need to make time-off arrangements following the recent hurricane?

Employees who need additional time off should use normal guidelines (e.g. Personal Time, Vacation, or Flex Your Day). Please refer to each linked program page on Employee Connect for more information. Employees should discuss options with their supervisors.

Do you need a savings plan loan?

New loan and/or withdrawal: or contact the Savings Telephone Service (STS) at 1-877-XOM-401K (1-877-966-4015).

Hardship withdrawals:  Expanded eligibility associated with a disaster allowable only after the IRS has designated an area a disaster area. Employees will be notified if/when such actions are taken by the IRS and the application to the Savings Plan has been approved by the plan administrator.

Do you need access to a financial planner?

If you have personal financial questions related to insurance and managing short-term cash needs, you may speak with an EY financial planner on the EY Navigate™ Planner Line at 866-966-1337. EY financial planners are available to assist you Monday through Friday from 8 a.m. to 7 p.m. CT.

Do you need to redirect dividends from Shareholder Services?

To redirect dividends that you may be receiving from Shareholder Services to an alternate address, contact Computershare at 1-800-252-1800.
Note: This material applies to most non-represented, regular employees of ExxonMobil on the U.S. payroll, unless otherwise noted. Applicability to represented employees is governed by collective bargaining agreements and any local bargaining requirements. Certain divisions and affiliates may be covered under separate programs or otherwise may not be covered.