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A Letter from the CEO

Rex W Tillerson

Rex Tillerson Chairman and Chief Executive Officer

Welcome to the 2012 Corporate Citizenship Report. Our commitment – to our employees, shareholders and the communities and countries where we work – to operate safely and responsibly starts with our planning, management and accountability systems.

It flows from the expertise and diligence of thousands of employees and contractors around the world. Each day, it is their integrity, attention to detail and concern for the local communities in which they live and work that shape our culture of safety and drive our citizenship and operational performance. Their efforts – and commitment to continuous improvement – are what we highlight in this report.

Our Role

In the coming decades, society will continue to face complex challenges related to a growing world population, economic growth, climate change, food security and public health, among others. Most of these issues can only be tackled through effective dialogue and cooperative action between governments, business and civil society. We must recognize that none of the challenges we face can be addressed without reliable and affordable access to energy. Energy powers our offices and schools. It runs life-saving medical equipment and operating rooms. It manufactures vaccines and transports medical personnel. ExxonMobil’s role is to create the technologies and techniques to develop and supply energy to growing populations and economies – in a safe, secure and environmentally responsible manner.

Our Long-Term Responsibility

ExxonMobil is focused on the long term. Our projects – and their impacts – span generations, not business or political cycles. Our long-term perspective helps us focus on our responsibilities for environmental protection, social development and economic growth. That’s why we are committed to providing our employees and contractors with a safe workplace, and we expect everyone to strive to reduce safety incidents. We discuss this culture of safety on page 35. 


Our commitment to operating in an environmentally responsible manner is anchored in our Environmental Policy. Our approach starts with gaining a thorough understanding of the local surroundings. This understanding is critical to our performance. We discuss this process on page 17.

We also recognize the importance of understanding and managing the environmental and social risks associated with climate change. ExxonMobil is taking steps to reduce our own greenhouse gas emissions, investing more than $330 million this year alone, as you will read on page 28. 

In the communities where we operate, we continue to work to foster responsible economic growth by partnering with international institutions to develop suppliers and train workers in transferrable skills. We discuss one such example in our Sakhalin case study on page 56. 

Commitment to Performance

We have established systematic policies and processes to measure, monitor and improve our economic, social and environmental performance. Strong results require effective risk management. They require long-term planning, undeterred by the episodic ups and downs of regional and global economic performance. They also require a relentless focus on operational integrity and best practices. As you will read in this report, we focus on long-term, incremental improvements that drive sustainable results. For example, we have used a variety of methods to improve safety performance, reducing our lost-time incident rate from 2000 to 2012 by 70 percent.

In early 2013, ExxonMobil Pipeline Company responded to a crude oil spill in Mayflower, Arkansas – a regrettable event for which we are deeply sorry. We responded immediately with a focus on community safety, restoring the environment and understanding the cause of the incident. When working to ensure operational integrity, our goal is to manage risk to avoid incidents such as these. But it is also important that if they do occur, we have the competency and the capability to respond and a process to integrate lessons learned into future operations to reduce the risk of reoccurrence.

Building Stakeholder Trust

Industry must work to build stakeholder trust. With every new technological advance comes a renewed obligation to address public questions and concerns. That is why we must continue to engage with communities about how we systematically mitigate risk in our operations. You will read more about this engagement throughout this report. For example, the movement to unlock unconventional natural gas resources in the United States has spurred economic growth and contributed to reducing the nation’s greenhouse gas emissions to levels not seen in 20 years. It has also prompted questions from stakeholders about methods industry employs to access these resources, and the proximity of operations to local communities. It is important that we continue listening to those who have a shared stake in this and other issues so that we can continue to build their trust. We look forward to continually improving our performance and contributing to innovation and growth in the decades to come.

We appreciate your interest in ExxonMobil, and we welcome your comments on this report at

Rex W. Tillerson
Chairman and CEO